Refund policy
Refund Policy
We want you to love what you receive. If something isn't right, we're here to help.
Returns
We have a 30-day return policy, you have 30 days after receiving your order to request a return. To be eligible, items must be in the same condition as received, unworn or unused and in their original packaging. You'll also need your receipt or proof of purchase.
Please note that earrings cannot be returned for hygiene reasons. This applies to all earring styles across the Symbolia range.
To start a return, contact us at contact@symbolia.co.uk. Please do not send items back without contacting us first, returns sent without prior authorisation will not be accepted. Once your return is approved we'll provide full instructions on how and where to send your item.
Damages and issues
Please inspect your order on arrival and contact us immediately if anything is defective, damaged or incorrect. We'll make it right.
Non-returnable items
The following cannot be returned: earrings (for hygiene reasons), custom or personalised items, sale items and gift cards. If you have a question about a specific item please get in touch before purchasing.
Exchanges
We don't offer direct exchanges. The quickest way to get what you need is to return your item once approved and place a new order separately. If you'd like to discuss options please contact us at contact@symbolia.co.uk.
European Union - 14 day cooling off period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days for any reason. Items must be in the same condition as received, unworn or unused and in their original packaging, with proof of purchase. Please note the earring hygiene exception still applies.
Refunds
Once we've received and inspected your return we'll let you know whether it's been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process it.
If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at contact@symbolia.co.uk.